Orders placed through our company's online store ( www.eirinimakkou.gr ) constitute distance sales contracts, which are governed by the legislative framework of Law 2251/1994, as is also the case with other applicable Greek and Community legislation. After the delivery of the order, the customer should send a relevant email to: email@example.com, within 24 hours of delivery if he wishes to exchange the products he received for another of equal or greater value (the customer will bear the difference in possible exchange with a product of greater value ). The product must be returned to our company in exactly the same condition as the customer received it, informing the company of his intention and after the company accepts the above change, the customer can return the product to the address Pandoras 16, Glyfada Str. K. 16674 recipient name IRINI MAKOU, together with the receipt - a document which has been received within 14 calendar days of delivery, this right cannot be exercised for products manufactured to the customer's dimensions and strictly according to the specifications where the customer wishes (dimensions customer - changes to existing plans).
In the event that the product is defective, please contact us directly via email at the address: firstname.lastname@example.org, and please write DEFECTIVE PRODUCT in the subject of the email, describing in detail any defects. Immediately one of our associates will be informed of your problem and, if this is required, will inform you of the procedure for returning the product to be replaced with another of equal or greater value (the customer will bear the difference). It is emphasized that our company maintains and stores in corresponding electronic means in its possession the complete and special characteristics of the product that is the object of the order. Our company has towards you all the obligations provided for in the Civil Code for the seller. In particular, in the event of a defect in the product we sell you, you may (a) request that it be repaired at no charge to you or that it be replaced with another, unless this is impossible or requires disproportionate costs (b) withdraw, unless it is an immaterial fact fault. In the case where the above defect has been caused by your fault, or by narrow or broad sense of force majeure, the above obligations do not exist. The Consumer Advocate is an independent authority that you can turn to for out-of-court resolution of your dispute.
In any case, the competent Courts of Athens are responsible for resolving any disputes that may arise, as the contractual relationship created is exclusively governed by Greek Law and interpreted accordingly.
You can place a valid order through the e-shop ( www.eirinimakkou.gr ), if you are legally competent in compliance with the articles of the Greek Civil Code, (as long as you have completed the eighteenth year of your age and you are not in judicial support in terms of entering into a contract of sale). Orders can also be placed by representatives of legal entities, while the company reserves the right to claim a refund from the supervisor or guardian of any orders made by legally incompetent persons.
RETURNS / CHANGES / CANCELLATIONS
The terms and conditions described in this policy apply to all products purchased from our online store store in Greece through the internet on the website www.eirinimakkou.gr. The shipping costs for the return of the products are borne exclusively by the customer . The charge for transporting your products depends on the zip code of your area and the weight of the goods.
Returns are only accepted if the products you wish to return are in the same condition in which you received them and are accompanied by the retail receipt or invoice and only if you have sent a written email within 24 hours of receiving the products in which you will report to us the reasons you want to change the merchandise. The right of withdrawal cannot be exercised for products manufactured according to the specific specifications of the consumer or clearly customized for the specific consumer (customer specific dimensions - changes to existing designs). The receipt of the returned products can only be carried out from the address that you had declared from the beginning for their shipment and which you have indicated to us in writing in the communication between us, within 14 days of the receipt of the returned products from our online store www.eirinimakkou .gr , and as long as they are in their original state without having suffered damage or deteriorations. Our company will replace the product either with the same one or with another one of a similar or more expensive price (the customer will bear the difference). In any case, the exchange of the returned products will take place after you notify us in writing of the request to return the products and we accept their return and provided that the products have been delivered to the cooperating transport company. If the returned product has suffered damage or wear due to the fault of the customer, or its value has been reduced by handling that was not necessary to determine the nature, characteristics and function of the products, our company will assess the value of the damages and the amount of the reduction in value. Product exchanges are made, refunds are not made.
In addition to the rights provided by the returns policy, all rights applicable to consumers from the applicable provisions and laws regarding the sales contract are recognized, in any case.